Frequently Asked Questions

Nurses Near Me is a platform that connects patients and families with verified nursing professionals for home healthcare visits in Kolkata and Agartala.

We currently operate in Kolkata (West Bengal) and Agartala (Tripura). We are expanding to more cities — contact us to request your area.

Yes. All nurses go through a verification process that includes reviewing their nursing registration certificate, identity documents, and experience. Only verified nurses are activated on the platform.

You can note your preferred nurse in the booking notes. Our admin team will try to accommodate, subject to availability.

Simply click "Book a Nurse", select your service and location, fill in patient and address details, and confirm. Our admin team will assign an appropriate nurse and you will be notified.

We recommend booking at least 4-6 hours in advance. For specific time requirements, booking 24 hours ahead is ideal.

Yes, you can cancel from your customer dashboard before the nurse is dispatched. Please review our Cancellation & Refund Policy for complete refund terms.

Contact us via the booking detail page or email. We will try to accommodate rescheduling based on nurse availability.

Prices are set per service type and are shown clearly before booking. There are no hidden charges. Prices may vary based on service requirements.

Currently, payment is collected at booking confirmation. Our payment system is handled securely.

Prices displayed include applicable taxes. A detailed invoice is available after the visit.

For certain procedures (like IV therapy or injections), a valid prescription from a registered doctor is required. The service page will clearly state this requirement.

No. Nurses Near Me is a service booking platform. We facilitate nursing care — we do not provide medical advice, diagnosis, or prescriptions. For medical advice, consult your doctor.

Our nurses are trained to handle immediate first response. In a serious emergency, they will call 112 and follow emergency protocols. Always call 112 directly in any life-threatening situation.

Yes. Patient data is stored securely with strict access controls. Only relevant personnel (your assigned nurse and our care team) have access to your booking information. See our Privacy Policy for full details.

Register on the platform as a provider, complete your profile, and upload your verification documents. Our team will review your application and verify your credentials.

Verification typically takes 3-7 business days once all documents are submitted.

Nursing license, degree certificate, identity proof, and address proof. Additional documents (police verification, experience certificate) may be requested.