Terms & Conditions

1. Platform Role & Nature of Service

Welcome to Nurses Near Me (“we”, “our”, or “the Platform”). By accessing our website, creating an account, or scheduling a home nursing appointment, you agree to be bound by these Terms & Conditions.

Nurses Near Me is a digital healthcare coordination and dispatch platform. We connect individuals, families, and guardians seeking home nursing assistance with independent, credential-verified nursing professionals, healthcare technicians, and care aides in Kolkata (West Bengal) and Agartala (Tripura).

2. User Eligibility & Account Responsibilities

• Age Requirement: You must be at least 18 years of age to register an account or book services on Nurses Near Me. Services for pediatric or minor patients must be booked by an adult parent or legal guardian.
• Accurate Account Information: You agree to provide true, current, and complete information during registration and booking, including valid contact numbers, correct patient health parameters, and accurate residential addresses.
• Credential Security: You are responsible for maintaining the confidentiality of your account credentials, passwords, and OTP verification codes. You must immediately notify our care desk if you suspect unauthorized access to your account.

3. Service Availability & Operational Hours

Nurses Near Me currently operates within designated geographical zones across two primary cities:

• Kolkata (West Bengal): Salt Lake, New Town, Rajarhat, Ballygunge, Alipore, Behala, Jadavpur, Gariahat, and adjacent serviceable localities.
• Agartala (Tripura): City Centre, Battala, Ramnagar, Banamalipur, Krishnanagar, Badharghat, Kunjaban, and adjacent municipal localities.

Operating Service Hours: Home nursing visits are scheduled and conducted between 8:00 AM and 8:00 PM IST, Monday through Sunday. Booking requests outside these hours will be queued for the next available service window.

4. Booking Flow & Service Request Process

Booking a home nursing visit on Nurses Near Me involves the following steps:

1. Service Selection: Choose the required nursing service category (e.g., Clinical Nursing Procedures, Elderly & Palliative Care, Post-Surgical Care, Infusion Therapy, Mother & Baby Care).
2. Locality & Address Verification: Select your city and neighborhood zone, and provide the complete street address and landmark.
3. Patient Intake & Questionnaire: Enter patient details (name, age, mobility, clinical notes) and specify required procedural consumables.
4. Date & Slot Selection: Choose your preferred date and time slot within operating hours.
5. Prescription Upload: For services requiring doctor authorization, upload a legible photograph or PDF of the current prescription.
6. Price Review & Checkout: Review the transparent price breakdown and submit payment to confirm your booking request.

5. Mandatory Prescriptions & Clinical Requirements

Patient safety is our primary clinical obligation. To prevent adverse medication events and ensure medical compliance:

• Mandatory Prescription Services: Any procedure involving drug administration (IV infusions, IM/IV/SC injections, insulin titration), invasive medical device insertion/removal (urinary catheters, nasogastric/Ryle’s tubes), or specialized post-operative wound debridement strictly requires an authentic, legible prescription from a Registered Medical Practitioner (doctor) with a valid registration number.
• Pre-Administration Physical Verification: Even when a prescription has been uploaded online, the attending nurse has the professional obligation to physically review the doctor’s written prescription and verify the medication ampoule/vial expiry date, batch number, and doctor’s dosage instructions before administering any drug.
• Right of Refusal on Clinical Grounds: If the patient or family fails to produce a valid prescription, if the medication presented does not match the prescription, if the drug appears spoiled/expired, or if the patient displays signs of acute clinical distress or severe anaphylaxis, the nurse is required to withhold the procedure. In such cases, the nurse will advise seeking immediate hospital care.

6. Transparent Pricing, Consumables & Payments

Nurses Near Me maintains complete transparency in all pricing. The total cost shown at checkout comprises:

• Base Service Fee: The professional visit fee for the nursing procedure or time-based care session.
• Medical Consumables: Sterile consumables selected during booking (e.g., disposable syringes, IV cannulas, infusion sets, sterile dressing packs, antiseptic solutions, cotton gauze). If the family already possesses verified sterile medical supplies, optional consumable add-ons may be deselected where permitted.
• Home Visit Travel & Convenience Fee: A transparent travel allowance calculated based on service zone distance to ensure timely provider mobility.
• Applicable Taxes: Taxes (such as GST where applicable) are clearly displayed on the invoice breakdown.

Payment must be completed in advance through the platform to secure nurse dispatch. Providers are not authorized to demand cash or offline surcharge payments beyond the invoiced total.

7. Booking Confirmation & Provider Assignment

Upon payment submission, your booking is placed in Confirmed / Awaiting Provider Assignment status. Our operational care team matches your clinical requirements with a qualified, credential-verified nurse in your locality.

You will receive an automated notification (via WhatsApp / SMS and dashboard update) as soon as a nurse accepts the assignment, including the nurse’s name, qualification badge, and arrival window.

8. Customer & Patient Responsibilities

To facilitate safe, dignified, and effective care, customers agree to:

• Safe & Respectful Environment: Provide a clean, adequately lit, safe, and respectful domestic environment for the attending healthcare professional. Zero tolerance is maintained for harassment, verbal abuse, or hostility.
• Adult Family Member Presence: Ensure at least one responsible adult family member or guardian is present in the home for the entire duration of the nursing visit.
• Full Clinical Disclosure: Accurately disclose the patient’s medical history, infectious illnesses, allergies, cognitive condition, and current medication regimen.
• Pets & Hazards: Keep pets secured and ensure uninhibited, safe access to the patient room.

9. Nurse & Provider Professional Standards

All independent nurses on Nurses Near Me must satisfy rigorous verification criteria before accepting visits:

• Hold valid registration credentials from a recognized State Nursing Council (e.g., West Bengal Nursing Council, Tripura Nursing Council, or Indian Nursing Council).
• Undergo identity document verification and professional credential audits.
• Carry professional identification and wear clean, hygienic nursing attire during home visits.
• Adhere to strict aseptic techniques, universal precautions, and biomedical waste disposal guidelines.
• Maintain patient dignity, privacy, and confidentiality at all times.

10. Cancellation, Rescheduling & Notice

We understand that medical situations can change rapidly. Cancellations and rescheduling are governed by our complete Cancellation & Refund Policy:

• Free Cancellation Before Dispatch: You may cancel any booking through your dashboard free of charge prior to nurse dispatch, receiving a 100% refund.
• Rescheduling: You may request a schedule change at least 2 hours prior to the scheduled slot via your dashboard or by contacting the care desk.

11. Provider Substitution & Non-Availability

In unforeseen events such as provider illness, traffic gridlock, or emergency unavailability, Nurses Near Me will make every operational effort to assign an equivalent, qualified substitute nurse to honor your scheduled slot.

If an appropriate substitute cannot be arranged or if the revised schedule is unacceptable to you, you may cancel the booking with an immediate 100% full refund.

12. Prohibited Conduct & Misuse

Users agree not to engage in any of the following prohibited activities:

• Requesting a nurse to administer unprescribed medications, schedule X drugs without authorization, or perform procedures outside the legal nursing scope of practice.
• Soliciting or enticing independent nurses into private, offline arrangements bypassing the Platform.
• Harassing, threatening, discriminating against, or behaving inappropriately toward healthcare providers.
• Providing fictitious addresses, fraudulent identity information, or submitting forged prescriptions.

Violations of prohibited conduct will result in immediate account termination, forfeiture of fees, and notification to law enforcement authorities where warranted.

13. Medical Disclaimer & Emergency Protocol (112)

14. Limitation of Liability & Indemnity

To the maximum extent permitted under applicable law:

• Independent Clinical Judgment: Healthcare providers on the Platform act as independent certified professionals exercise independent clinical skill in accordance with their council registrations. Nurses Near Me is not liable for outcomes arising from accurate adherence to a doctor’s written prescription.
• Indirect Damages: Under no circumstances shall Nurses Near Me, its directors, or its affiliates be liable for any indirect, punitive, special, incidental, or consequential damages.
• Total Liability Cap: In any event, the Platform’s total aggregate liability arising out of or related to any booking shall not exceed the total amount paid by the customer for that specific booking.

15. Intellectual Property Rights

The brand name “Nurses Near Me”, our logo, domain name nursenearme.in, platform software, design layouts, written content, service descriptions, and graphics are the exclusive intellectual property of Nurses Near Me. You may not reproduce, distribute, reverse-engineer, or commercially exploit any platform materials without prior written consent.

16. Account Suspension & Termination

Nurses Near Me reserves the right to suspend or terminate user accounts immediately if:

• You breach any material term or warranty in these Terms & Conditions.
• There are substantiated allegations of misconduct, abuse, or safety risks toward healthcare personnel.
• Fraudulent payment disputes or identity falsifications are identified.

17. Complaints, Disputes & Grievance Redressal

If you experience any dissatisfaction with a visit, an assigned nurse, or billing:

1. Notify our care desk within 24 hours of visit completion by calling +91 7005366496 (Kolkata) or +91 9612557618 (Agartala), or emailing care@nursenearme.in.
2. Our clinical coordination team will review the visit logs, nurse notes, and your feedback.
3. We endeavor to resolve all service disputes amicably and expeditiously within 5 to 7 business days.

18. Governing Law & Jurisdiction

These Terms & Conditions and any disputes arising out of or related to your use of the Platform shall be governed by and construed in accordance with the laws of India.

Subject to the amicable resolution process, any legal proceedings arising from transactions in West Bengal shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, and proceedings arising from transactions in Tripura shall be subject to the exclusive jurisdiction of the competent courts in Agartala.

19. Modifications to Terms & Conditions

We reserve the right to amend these Terms & Conditions as our services evolve or as statutory laws require. All updates become effective immediately upon posting to this URL. Your continued use of Nurses Near Me after updates are posted constitutes your acceptance of the revised terms.